What We Do What We Do

What We Do

Our Strategy

In line with our Vision, Mission and Values, Fams’ strategy aims to achieve three main goals: building capacity and capability of our sector, ensuring our sector stays informed, and advocating for improved policies.

To read our Strategic Plan in full, click below.


Fams engages in groups with government and the broader service sector. These groups range from specific Department of Communities and Justice (DCJ) district sector conversations to the ongoing consultation and review of The Mandatory Reporter Guide.  Engagement in The Mandatory Reporter Guide review ensures that the service provider’s voice is heard on matters that impact on their practice and their work with children, young people and families.  Fams collaborates with other peaks to contribute to a combined voice for the Sector and support collective work on common issues.

To read more about Fams’ Advocacy Work, click below.

Building Capacity and Capability

TEI Program

Our work is now focused on the ongoing transition for the sector to the Targeted Earlier Intervention (TEI) Program and a new reporting platform, the Data Exchange (DEX). We continue to support organisations, teams, and individual workers in understanding their contracts, accessing DEX, developing measuring tools, recording their service delivery activities and updating their Program Logics.

To read more about Fams’ TEI program support, click below.

Family Preservation Program

The Family Preservation Recommissioning saw us increase our engagement with service providers from the Brighter Futures Lead Agency quarterly practice forums to a larger group of agencies that now combine to form the Family Preservation Program. In the early stages of the recommissioning process, Fams was asked by the sector to facilitate a space where service providers could talk about common challenges and issues relating to the reform. We facilitated several online forums for sector feedback and passed on those concerns to Government. Fams continues to support service providers going forward by providing a space where they can share their concerns and develop a shared voice to Government.

To join Fams’ Family Preservation Network, email [email protected]

Research to Practice

In supporting the sector post-COVID and building on our previous research, Fams facilitated two NSW wide sessions focused on telepractice. With the ongoing restrictions on face-to-face delivery, organisations were required to experiment with alternative modes of service including conducting the bulk of it online and over the telephone. While this created new opportunities for service delivery, there was much that remained unknown regarding family work using online technologies. Fams partnered with Southern Cross University to launch the study ‘Telepractice in family work’ to address new requirements for service delivery.

To read more about Fams’ Research, click below.

Communication with our Sector

Fams engages with the sector weekly through our Wrap EDM. We share stories of our work and keep the sector updated on contract and reporting requirements. The Wrap has become a regular way that Fams can connect with the sector to bring the news that matters.

To subscribe to our Wrap, click below.