NGO Benchmarking Model

2nd Dec 16

As you may be aware, public testing of the online platform supporting the model was announced on 16 November 2016 at the Investing for Good Conference. Public testing will close on 28 February 2017.

What is the NGO Benchmarking Model?

The NGO Benchmarking Model is a capability development tool, designed by the Social Innovation Council, to help NGOs develop the robust, customer-centred operations needed to deliver efficient, high quality and innovative programs and services. By completing self-assessment against the model, NGOs can identify their operational strengths and any areas for improvement. Your organisation can use this information to guide strategic planning, business operations and staff capability development programs.

How do I use the NGO Benchmarking Model?

We have developed an online platform that makes it easy for NGOs to gauge their performance against the model by answering a series of questions about their existing policies and business practices.  

You can access the platform at

This is a “preview version” of the platform, where your organisation can explore the platform and gather the evidence and resources needed before the NGO Benchmarking Model is implemented next year. Please note that as this is a “preview version”, your organisation’s benchmarking results are not valid and will not be used by the NSW Government in any way.

We also encourage you to complete a short survey afterwards. Your feedback will help us to improve the platform.

Please note that any information provided by your organisation during the preview period is confidential and will only be used to inform the development of the benchmarking model and online platform.

What are the next steps?

The NGO Benchmarking Model and online platform will be implemented in 2017 once a model for the independent verification of benchmarking results has been developed. This is expected to occur in mid-2017.

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